Most of the time, you don’t even think about your plumbing or heating. The radiators just work. The shower’s hot. The bathroom does its thing. That’s how it should be.
But when you need a new boiler, a fresh bathroom, or you’re adding an extension, suddenly it hits you—everything’s connected: pipes, hot water, radiators, controls, you name it.
That’s where East & Gray step in. We’re your local team for both plumbing and heating. No juggling three trades, no “that’s not my bit” headaches. You just call us, and we sort it—start to finish.
Here’s how we do it, in plain English:
- We treat your heating and plumbing as one joined-up system
- We handle the big jobs—boiler plus bathroom, upgrades, extensions
- We plan the project with you, from first chat to final handover
- We keep things running with simple service agreements
How We Look at Your Home: One Joined-Up System
In lots of homes, plumbing and heating have been bolted on over the years—a boiler here, a bathroom there, an extension later. If nobody steps back and checks the whole setup, you can end up with:
- A shiny new boiler feeding old, sludged-up pipes
- A new bathroom with poor hot water pressure
- An extension that’s always chilly
When we visit, we don’t just stare at the boiler and leave. We look at:
- The boiler and/or cylinder
- The radiators and pipework
- Where the bathrooms and kitchen sit in the system
- How many people live there, and how you actually use the house
Then we talk to you about what matters: warmer rooms, better showers, a nicer bathroom, lower bills—whatever you care about.
If you’re ever unsure, just give East & Gray a call. We’ll talk it through in plain English, no pressure, no jargon. We’re here to help you make the right call for your home.
The Kind of Projects We Take Care Of
New Boiler and New Bathroom Together
This one’s really common. The boiler’s tired, the bathroom’s dated—you don’t want to do them years apart. When we handle this, we:
- Check how much hot water you actually need
- Recommend a boiler and hot water setup that keeps up with your family
- Design the bathroom plumbing so you get proper pressure and reliable hot water
- Plan the job so you’re not without hot water longer than needed
No need to play referee between a bathroom fitter and a heating engineer. With East & Gray, it’s all one team, all working together.
Upgrading an Older System
Older houses often have boilers “just about hanging on,” radiators that never get hot, or pipes that sound like they’re haunted. We can:
- Properly clean the system (not just a quick rinse)
- Swap radiators and valves where it actually helps
- Sort out controls so you’re not wasting heat
- Fix long-standing plumbing annoyances while we’re there
East & Gray don’t just bolt on a new boiler and call it done—we bring the whole system up to scratch, so it all works together.
Extensions and Loft Conversions
Adding space means adding radiators, hot water demand, and longer pipe runs. We’ll:
- Check if your current boiler and cylinder can cope
- Tell you honestly if something needs upgrading
- Design the new bit so it feels like part of the house, not just a cold add-on
Because we handle both plumbing and heating, your extension will work in real life—not just look good on paper.
How We Run a Project: From First Chat to Finish
If you’ve never tackled a big job before, it can feel daunting. Here’s what it’s like with us:
- First Conversation and Visit
- Quick chat (call, email, or message)
- We ask: What do you want? What’s annoying you? When would you like it done?
- We visit, check your system, and talk through options in plain English
- Quote and Plan
- Written quote: what’s included, any extras worth considering, how long it’ll take, what happens with heating and hot water
- You’ll know who your main contact is and what to clear before we start
- Doing the Work
- Our engineers turn up when they say they will
- Isolate, drain, and get on with the job
- Keep you updated if we find surprises
- Work as neatly as possible and clean up after ourselves
You’re never stuck playing referee between “the plumber” and “the heating guy.” It’s all East & Gray.
- Testing and Handover
- We test everything—heating, hot water, leaks, pressure
- Show you how to use controls, timers, thermostats
- Give you certificates, warranties, and service info
- Tell you what to keep an eye on and when to book a service
Why Our Service Agreements Help (and Save Headaches)
Once everything’s new and working, it’s easy to forget about it—until something goes wrong on a freezing morning. That’s why we offer simple service agreements:
- Annual boiler service
- System health checks
- Priority call-outs
- Discounts on parts/labour
- Reminders so you don’t forget
It’s not about selling you stuff you don’t need. It’s about catching small problems before they’re big ones, keeping your system efficient, and giving you one number for both plumbing and heating.
Why People Use East & Gray as Their Local Plumbing & Heating Team
When you type “plumbing & heating engineers near me,” what you really want is:
- Someone local
- Someone who explains things clearly
- One team for the whole job
That’s what we aim to be. At East & Gray, we:
- Treat your heating and plumbing as one joined-up system
- Take on the typical big projects—boiler plus bathroom, upgrades, extensions
- Plan with you from start to finish
- Offer ongoing service so you’re never left in the lurch
If you want a team that treats your home like their own, just call East & Gray. We’ll get you sorted, no stress.
