Meet the Team

Many of our employees have been with East & Gray for over 20 years. They care about their work and take pride in delivering exceptional results to you – our customers.

Each brings with them a wealth of experience and expert craftsmanship which is often hard to find these days.

Our skill base spans general and specialist plumbing, domestic gas work, bathroom installation, including plastering, tiling, electrics and finishing, as well as simple things like unblocking drains.


Our director, Rod Cates has a university education, as well as many years of experience, backed up by industry recognition in the fields of engineering and construction. He brings industry best-practice and drives the highest levels of professionalism through the company. We know that the best way to retain customers and attract new ones is by having a flawless reputation for quality.

East and Gray plumbingRod oversees all aspects of the company and personally manages all major projects, including bathrooms, cloakrooms and heating jobs. Rod brings a strong engineering and programme management background, having headed up large teams with a major multi-national in the oil and gas industry.

East and Gray bathroomsSteve joined the firm over 20 years ago as a gas heating engineer and bathroom installer. He is meticulous, hard working and has a real eye for detail.

East and Gray heatingTony started with us 20 years ago. He concentrates on boiler servicing and breakdowns and is also our jobbing plumber. As he is driving down any road in Harpenden, he will tell you what make and model of boiler each house has, how old it is and when it next needs servicing.

East and Gray bathrooms
Tony re-joined the team in 2019 after a short break in his 20 years with the company. He is a very experienced plumber and can turn his hand to almost anything plumbing and heating related

Martin is our main bathroom installer. He has many years of experience fitting bathrooms and cloakrooms and is an expert tiler.

East and Gray plumbingSheena runs the office (and pretty much everything else in the company). She will be the person you talk to first when you call us. As well as making bookings, running our accounts & invoicing, she spends much of her time juggling priorities and generally keeping our customers happy.

Paul joined us in 2018 as an experienced plumber and heating engineer. He has a great breadth of knowledge and brings with him a wealth of experience. 

All our engineers are multi-skilled, meaning that we can deliver all aspects of your project in-house. If a customer requires major electrical work, or large areas of plastering then we will bring in one of our expert contractors as well. Each of these have been working with us for several years and their work is monitored to ensure that it is of the highest standard.

At East & Gray, we work very much together – as a team and any one of our staff can call upon another team member at any time for a helping hand.  We spend most of our time in and around Harpenden, so we are never far away.

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